Knowledge

customer
experience
& trust
Create customer experiences that grow confidence, revenue and loyalty.

Covering:
  • 5G digital customer experiences
  • AI driven 360-degree customer profiles
  • Customer experience maturity
What we
do:
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labs

Explore the latest Catalysts demonstrating customer experience use cases and technology solutions

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Join member projects

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knowledge

Explore customer experience case studies

Read ebook: Towards automation: improving the B2B customer experience

Join online community

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code + frameworks

(Members-only)
Download Customer Experience toolkit

(Members-only)
Playbook: How can the Open Digital Framework help me improve my digital customer experience for the 5G age ?

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training + accreditation

Take Fundamentals of Customer Centricity training course

Continue with Customer Experience Management Practitioner training course

Need help? Get coaching from industry experts

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events

View customer experience & trust DTW2022 content on-demand

Join Accelerate and collaborate on creating solutions

Watch webinar Enhancing customer lifetime value through AI-led CVM programs

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read
Research report: Next generation CEM now!
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EXPLORE

Telcos and the digital home: what’s really on the mind of consumers?
watch
UPSKILL
Customer Experience Management Practitioners’ training
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DOWNLOAD
Toolkit: Delivering 5G digital customer experience
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