Excellence Awards

Since 2007, TM Forum’s Excellence Awards have recognized the world’s leading companies for their innovative achievements spanning digital transformation, business and IT agility, customer centricity, cross-industry partnering and collaboration, and product and service innovation.

Our Awards program highlights achievements in our industry through digital transformation business cases relating to six key themes. Submit your nomination before April 21st 2023 and winners will be announced during Digital Transformation World in September 2023.

Submit your nomination

As a neutral, non-profit organization, our awards ensure a prestigious and impartial view, celebrating the success of key industry players and delivering unrivalled industry exposure and valuable peer recognition.

Click on the tabs below for full details of how to enter and everything else you need to know or contact [email protected] with any questions you may have.

Excellence in IT agility

For delivering an outstanding IT transformation project to increase business agility through system and process innovation based on open standards.

Excellence in network agility

For leadership in deploying next generation network software architectures utilizing cloud native approaches based on open standards.

Excellence in market innovation

For pioneering B2B2X business models, and/or ecosystem partnerships, using advanced communications and other novel technologies to deliver growth in new markets.

Excellence in autonomous operations

For innovation and excellence in intent-based closed loop automation of network and/or IT operations through the application of AI and machine learning.

Excellence in customer experience

For excellence in the application of data, AI and customer journey innovation to deliver personalized, differentiated experiences for consumers and/or enterprise customers.

Excellence in serving people & planet

For the successful application of new technologies and innovative solutions to improve people’s lives, enhance our societies and/or protect our environment.

Nomination Process

The online entry form is now open. Submit your nomination before 21st April 2023 in one of the six award categories .

We will only accept entries via the electronic submission form , but you may optionally also upload a maximum of five PowerPoint slides including infographics and supporting materials.

Suppliers / solution providers must enter jointly with an end customer, who must be willing to be named publicly. However, internal projects (where the supplier is the same organization as the end customer) may be accepted in appropriate categories. Confirmation of the customer’s agreement to be named publicly must be provided by 1st May 2023.

Multiple entries may be submitted for consideration but we will only declare one official Nominee per category from the same submitting company , so it is in your interest to submit only your strongest entry for consideration.

Download the nomination guide for tips on submitting a winning entry

Selection of Nominees and Finalists

High-quality entries from each of the six categories will be announced as  official Nominees on 22nd May 2023 .

The top–scoring Nominees in each of the six categories will be declared by the judges as Finalists on 30th June 2023 .

Finalists will then be encouraged to submit a short (max 5 minute) video with further details of your project ; this will be optional, but videos submitted before 28th July 2023 will give credit towards the final judging scores and will be featured on the Excellence Awards website.

Winners will be announced at Digital Transformation World in September 2023 and will be invited to work with TM Forum on a written case study for publication on our website.

Please note, unlike last year, case studies will not be written for every Finalist.

Judging Process & Criteria

An independent panel of experts will judge the entries in each category, based on the following criteria:

Significance of the challenge addressed
Innovation
Impact for the end customer
Scale of the deployed solution
Use of TM Forum standards, frameworks, resources and activities

Hints and tips for a good submission

The Judges will be looking for:

Real-world deployments – not proof-of-concept studies or pilots
Real KPIs showing business benefits that can be tangibly linked to the project – no need to go overboard; loads of exaggerated and spurious benefits are less convincing than a few credible ones
Evidence that TM Forum assets were used effectively – these are TM Forum Excellence Awards so we’re looking for a solid link to TM Forum’s work programs
Something different from what everyone else has already done before – emphasize novel approaches, use of new technologies (or use of old technologies in new ways), innovative ways of working…
Potential for reuse elsewhere – what can the rest of the industry learn from the success of this project?

KEY dates

March 6 2023 : Entry forms open
April 21, 2023 : Deadline for all entries
May 22, 2023 : Nominees announced
June 30, 2023 : Finalists announced
July 28, 2023 : Submit video

Winners will be announced during Digital Transformation World in September 2022.

Entrant Checklist

We’re here to help you get your Excellence Award entries completed! Consider these tips and check off each item as you complete it to keep on top of your progress.

The basics:

Track projects throughout the year, not just at awards time
Read the process and judging criteria for the categories you’d like to enter
Read the hints and tips for a good submission here
Provide high quality .jpg and vector versions of your company logo with your entry

Logistical requirements for Finalists:

Provide name and contact details for a Senior Executive attending the event, who will accept the award on your company’s behalf, should your entry win.
Provide a public relations contact – should your entry win, this individual will be sent a photo from the Excellence Awards ceremony with the winner receiving the award, press release template, winner graphic, etc.

If you have any questions on the online entry system, please do not hesitate to contact [email protected] .

FAQ

What’s the history of the Awards? Since 2007, TM Forum’s Awards have recognized the world’s leading companies for their innovative achievements.

What are the benefits of entering the Awards? There are a number of benefits to being acknowledged as a Nominee, Finalist or Winner of the TM Forum Excellence Awards. All qualified entries will be featured on the TM Forum Excellence Award webpage and the Digital Transformation World website, along with other digital channels including press releases, TM Forum newsletters and TM Forum’s news channels.

Do I need to be a member to enter the Awards? Award submissions must be made by a TM Forum member company, and our primary contacts for marketing must be with the TM Forum member. But non-member companies can be acknowledged in the award entry and will be recognized as partners in the project when we publish shortlists and winners. To confirm that your company is a TM Forum member, please see the member list .

How do I enter the Awards? Entries must be submitted via the online entry form . Each entrant will need to create a Profile. Once your Profile has been created, the Submission tab will appear at the top of the entry form homepage.

Will I be sent an acknowledgment and/or receipt for my entry? Once you have completed your entry form(s), you will receive confirmation via e-mail. Please e-mail [email protected] if you have any questions concerning your entry.

How are the Nominees per category chosen? Entries are initially assessed based on the judging criteria, and high-quality entries are declared official Nominees. Please note that a maximum of one entry per submitting company will be nominated in each category.

Can I submit multiple entries? Multiple entries may be submitted for consideration, but we will only declare one official Nominee per category from the same submitting company, so it is in your interest to submit only your strongest entry for consideration in each category.

Does the submission need to demonstrate use of TM Forum standards? The judges will specifically look for use of TM Forum’s Open Digital Framework assets (i.e. standards and best practices developed by our collaboration projects), and/or evidence that TM Forum resources and activities such as research, Catalysts and communities were used to assist the project.

Hints and tips for a good submission? The Judges will be looking for:

Real-world deployments – not proof-of-concept studies or pilots
Real KPIs showing business benefits that can be tangibly linked to the project – no need to go overboard; loads of exaggerated and spurious benefits are less convincing than a few credible ones
Evidence that TM Forum assets were used effectively – these are TM Forum Excellence Awards so we’re looking for a solid link to TM Forum’s work programs
Something different from what everyone else has already done before – emphasize novel approaches, use of new technologies (or use of old technologies in new ways), innovative ways of working…
Potential for reuse elsewhere – what can the rest of the industry learn from the success of this project?

Will TM Forum write case studies for all the Finalists? Unlike previous years, TM Forum will not write case studies for all the Finalists for consideration by the judges in their final selection of the Winners. Instead, Finalists will be encouraged to submit a short (max 5 minute) video with further details of your project; this will be optional, but videos submitted before 28th July 2023 will give credit towards the final judging scores and will be featured on the Excellence Awards website. Winners will also be invited to work with TM Forum on case studies for publication on our website .

Must I name the end customer for my project submission? Yes. Suppliers / solution providers must enter jointly with an end customer, who must be willing to be named publicly. Confirmation of the customer’s agreement to be named publicly must be provided by 1st May 2023, before the Nominees are announced. All parties that are named in the award submission MUST agree to be featured publicly in announcements of Nominees and Finalists and Winners.  Internal projects (where the supplier is the same organization as the end customer) may be accepted in appropriate categories.

When are the Finalists chosen? Finalists will be announced on 30th June 2023.

Who decides the winners? The finalists and winners in all categories will be decided by an impartial group of expert judges. The decision of the judges is final. No discussion will be entered into regarding the selection process or final decisions.

Who are the judges? Judges comprising senior industry executives from around the world assess the entries based on material submitted and determine the winners of each award.

How does the judging process work? Details of the judging panel meetings will not be disclosed. Information regarding the participating judges will not be released until the Award ceremony takes place during Digital Transformation World .

How will the awards be promoted? Award winners will be presented their award during Digital Transformation World. Company logos will be prominently displayed. TM Forum will issue a press release naming the winners and winners are encouraged to do the same.

When and where does the Awards Ceremony take place? The TM Forum Excellence Awards 2023 winners will be announced during Digital Transformation World .

What is the Entry Fee? There is no entry fee.

If I have any further questions regarding entering the Awards, who can I contact? Please contact [email protected] with any questions you may have regarding the Awards.